Delivery is free on every order. How your order travels depends on its total.

Up to ₩500,000: Korea Post parcel
Over ₩500,000: Valex Premium Delivery

Delivery timeline
Every Naomi Seoul piece is made to order. Making takes 5 to 15 business days from the day your payment is confirmed. Once it is finished, we inspect it, pack it and send it out. After dispatch, it usually arrives within 1 to 3 business days.

Some pieces take longer to make. If yours does, we'll let you know by email.

Valex Premium Delivery
Orders over ₩500,000 travel with Valex, a secure logistics company, on its premium delivery service. Valex delivers on weekdays between 9am and 6pm, and not on weekends or public holidays. Before delivery, the Valex team calls you with a delivery time, and you can move it to a time that suits you.

Valex leaves a parcel at the door or with someone else only if you ask for it on that call. Once a parcel has been left, neither Valex nor Naomi Seoul can cover its loss, so we recommend receiving it in person where you can.

Where Valex doesn't deliver, we send your order by Korea Post parcel and let you know once we've confirmed the order.

You can check your order status from the order link in your confirmation email, or under Orders in your account.

When your order ships, we email you the tracking number. For orders over ₩500,000, the Valex team calls you before delivery to arrange a time. To change it, tell them on that call, or write to contact@naomiseoul.com or message us in the chat.

Before production begins, we can cancel or change your order right away. Write to contact@naomiseoul.com or message us in the chat as soon as you can. Once production has begun, pieces listed on the site can still be returned within 7 days of delivery.

Engraved and custom pieces, and rings made to the size you confirmed with our free ring sizer, can't be cancelled or refunded once production begins.

Pieces listed on the site can be returned within 7 days of delivery, under Article 17 of the Korean Act on Consumer Protection in Electronic Commerce. Pieces made to order can be returned in the same way, apart from the exceptions below. We don't offer exchanges, so for a different size or color, return the piece and place a new order.

If a piece differs from its description, its advertising or the terms of your order, you can request a return within 3 months of delivery, or within 30 days of the day you found out.

Pieces must come back unworn and undamaged, in their original condition, with everything they arrived in: the outer box, the inner packaging, the jewelry case, the Certificate of Authenticity and the diamond certificate, if one was included. A return is not possible where a piece has been lost or damaged through the customer's fault, where use or partial consumption has clearly reduced its value, or where time has reduced its value so far that it can no longer be resold. Opening the packaging to check the piece does not count as damage.

Custom and engraved pieces made after a separate agreement, and rings made to the size you confirmed with our free ring sizer, can't be returned, unless they arrive with a defect or were made differently from your order.

To request a return, send your order number and the reason to contact@naomiseoul.com or the chat. For orders delivered by Valex, we book the pickup with Valex, and the Valex team calls to arrange a time and collects the piece from the address it was delivered to. Orders delivered by Korea Post go back by Korea Post parcel, and we send you the steps once your request is in. Once the piece arrives and we've checked its condition, we refund within 3 business days.

We don't offer direct exchanges. Every Naomi Seoul piece is made to order, so for a different size, color or piece, return the original and place a new order.

Returns can be requested within 7 days of delivery. For a return because you changed your mind, the round-trip shipping fee comes out of your refund: ₩10,000 for orders delivered by Korea Post parcel (Jeju and remote islands included), or ₩50,000 for orders delivered by Valex (₩70,000 for Jeju). Several pieces sent back together count as one pickup.

Rings made to the size you confirmed with our free ring sizer are made to that Korean size, so they can't be returned for a size change. If a ring needs resizing, we'll guide you through aftercare.

For a defect, damage or a wrong item, we repair, remake or refund at no shipping cost to you. Send your order number and photos to contact@naomiseoul.com or the chat and we'll take it from there.

We look after every piece we make, for as long as you wear it.

Free repair within 30 days

Tightening prongs, checking stone settings, rejoining a broken chain, and straightening a clasp or post: the work that brings a piece back to how it first arrived, with a light polish where it needs one. It covers one repair per piece. We confirm your purchase from your order number or Certificate of Authenticity, and count the 30 days from the delivery date shown in tracking.

Always quoted, whatever the date

We look at the piece first and send you a quote, and begin only once you agree. If a design can't be resized or lengthened, we tell you before anything starts. After resizing or rejoining, the seam may look slightly different in texture.

Polishing

Polishing takes a very thin layer off the surface of the gold, so a piece loses a little gold each time. We always try cleaning first and suggest polishing only when cleaning isn't enough. We don't recommend it for textured surfaces such as milgrain or hammered finishes, as the pattern can soften.

How to send a piece

If you don't accept the quote, or we haven't heard from you 14 days after sending it, we return the piece unrepaired and charge the ₩10,000 round-trip shipping. Lost or stolen pieces can't be repaired. Fine scratches and changes in shine from everyday wear are handled with cleaning or polishing.