What is the return policy?
Pieces listed on the site can be returned within 7 days of delivery, under Article 17 of the Korean Act on Consumer Protection in Electronic Commerce. Pieces made to order can be returned in the same way, apart from the exceptions below. We don't offer exchanges, so for a different size or color, return the piece and place a new order.
If a piece differs from its description, its advertising or the terms of your order, you can request a return within 3 months of delivery, or within 30 days of the day you found out.
Pieces must come back unworn and undamaged, in their original condition, with everything they arrived in: the outer box, the inner packaging, the jewelry case, the Certificate of Authenticity and the diamond certificate, if one was included. A return is not possible where a piece has been lost or damaged through the customer's fault, where use or partial consumption has clearly reduced its value, or where time has reduced its value so far that it can no longer be resold. Opening the packaging to check the piece does not count as damage.
Custom and engraved pieces made after a separate agreement, and rings made to the size you confirmed with our free ring sizer, can't be returned, unless they arrive with a defect or were made differently from your order.
| Change of mind, or a different size or color | Orders delivered by Korea Post parcel: ₩10,000 round-trip shipping (Jeju and remote islands included). Orders delivered by Valex: ₩50,000 round-trip shipping (₩70,000 for Jeju). Paid by you, counted as one pickup and deducted from your refund. |
| Defect, damage, wrong item, or not as described | All shipping paid by Naomi Seoul. We repair, remake or refund. |
To request a return, send your order number and the reason to contact@naomiseoul.com or the chat. For orders delivered by Valex, we book the pickup with Valex, and the Valex team calls to arrange a time and collects the piece from the address it was delivered to. Orders delivered by Korea Post go back by Korea Post parcel, and we send you the steps once your request is in. Once the piece arrives and we've checked its condition, we refund within 3 business days.