Order & Shipping

Delivery is free on every order. How your order travels depends on its total.

Up to ₩500,000: Korea Post parcel
Over ₩500,000: Valex Premium Delivery

Delivery timeline
Every Naomi Seoul piece is made to order. Making takes 5 to 15 business days from the day your payment is confirmed. Once it is finished, we inspect it, pack it and send it out. After dispatch, it usually arrives within 1 to 3 business days.

Some pieces take longer to make. If yours does, we'll let you know by email.

Valex Premium Delivery
Orders over ₩500,000 travel with Valex, a secure logistics company, on its premium delivery service. Valex delivers on weekdays between 9am and 6pm, and not on weekends or public holidays. Before delivery, the Valex team calls you with a delivery time, and you can move it to a time that suits you.

Valex leaves a parcel at the door or with someone else only if you ask for it on that call. Once a parcel has been left, neither Valex nor Naomi Seoul can cover its loss, so we recommend receiving it in person where you can.

Where Valex doesn't deliver, we send your order by Korea Post parcel and let you know once we've confirmed the order.

You can check your order status from the order link in your confirmation email, or under Orders in your account.

When your order ships, we email you the tracking number. For orders over ₩500,000, the Valex team calls you before delivery to arrange a time. To change it, tell them on that call, or write to contact@naomiseoul.com or message us in the chat.

Before production begins, we can cancel or change your order right away. Write to contact@naomiseoul.com or message us in the chat as soon as you can. Once production has begun, pieces listed on the site can still be returned within 7 days of delivery.

Engraved and custom pieces, and rings made to the size you confirmed with our free ring sizer, can't be cancelled or refunded once production begins.