Returns

Pieces listed on the site can be returned within 7 days of delivery, under Article 17 of the Korean Act on Consumer Protection in Electronic Commerce. Pieces made to order can be returned in the same way, apart from the exceptions below. We don't offer exchanges, so for a different size or color, return the piece and place a new order.

If a piece differs from its description, its advertising or the terms of your order, you can request a return within 3 months of delivery, or within 30 days of the day you found out.

Pieces must come back unworn and undamaged, in their original condition, with everything they arrived in: the outer box, the inner packaging, the jewelry case, the Certificate of Authenticity and the diamond certificate, if one was included. A return is not possible where a piece has been lost or damaged through the customer's fault, where use or partial consumption has clearly reduced its value, or where time has reduced its value so far that it can no longer be resold. Opening the packaging to check the piece does not count as damage.

Custom and engraved pieces made after a separate agreement, and rings made to the size you confirmed with our free ring sizer, can't be returned, unless they arrive with a defect or were made differently from your order.

Change of mind, or a different size or color	Orders delivered by Korea Post parcel: ₩10,000 round-trip shipping (Jeju and remote islands included). Orders delivered by Valex: ₩50,000 round-trip shipping (₩70,000 for Jeju). Paid by you, counted as one pickup and deducted from your refund.
Defect, damage, wrong item, or not as described	All shipping paid by Naomi Seoul. We repair, remake or refund.

To request a return, send your order number and the reason to contact@naomiseoul.com or the chat. For orders delivered by Valex, we book the pickup with Valex, and the Valex team calls to arrange a time and collects the piece from the address it was delivered to. Orders delivered by Korea Post go back by Korea Post parcel, and we send you the steps once your request is in. Once the piece arrives and we've checked its condition, we refund within 3 business days.

Request your return first, and we'll guide you through the steps for the courier that delivered your order.

1. Within 7 days of delivery, send your order number and the reason for the return to contact@naomiseoul.com or the chat.
2. For orders delivered by Valex, we book the pickup with Valex. The Valex team calls to arrange a time and comes to the address where you received the piece. Orders delivered by Korea Post go back by Korea Post parcel, and we send you the steps once your request is in.
3. Pack the piece unworn, the way it arrived, with the outer box, the inner packaging and cushioning, the jewelry case, the Certificate of Authenticity and the diamond certificate, if one was included.
4. When your return arrives, we check its condition and refund within 3 business days. For a change-of-mind return, the round-trip shipping comes out of your refund: ₩10,000 for orders delivered by Korea Post parcel (Jeju and remote islands included), or ₩50,000 for orders delivered by Valex (₩70,000 for Jeju). Several pieces sent back together count as one pickup.

To carry the piece safely, Valex checks the packaging at pickup. If the original packaging isn't complete, the pickup may not go ahead on the spot, and your return will take longer. Please keep the outer box, the inner packaging, the jewelry case and the certificate for the whole return period. If any of it is missing or damaged, tell us before you request the pickup, and we'll find a way together.

Refunds go back to your original payment method. For cards, Naver Pay, Kakao Pay and similar services, a refund can take a few more days to show on your statement, depending on the payment provider. Partial cancellations and partial refunds follow the same steps.

We don't offer direct exchanges. Every Naomi Seoul piece is made to order, so for a different size, color or piece, return the original and place a new order.

Returns can be requested within 7 days of delivery. For a return because you changed your mind, the round-trip shipping fee comes out of your refund: ₩10,000 for orders delivered by Korea Post parcel (Jeju and remote islands included), or ₩50,000 for orders delivered by Valex (₩70,000 for Jeju). Several pieces sent back together count as one pickup.

Rings made to the size you confirmed with our free ring sizer are made to that Korean size, so they can't be returned for a size change. If a ring needs resizing, we'll guide you through aftercare.

For a defect, damage or a wrong item, we repair, remake or refund at no shipping cost to you. Send your order number and photos to contact@naomiseoul.com or the chat and we'll take it from there.

If you realize you've sent the wrong item, write to contact@naomiseoul.com or the chat with your order number and what you sent.

When it arrives, we'll contact you as soon as we've checked it and tell you how to get it back. An item we can't match to an order is hard to trace to its sender, so please check the contents once more before you send the box.