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Repair & Care

We look after every piece we make, for as long as you wear it.

Within 30 days of deliveryOne free repair · free round-trip shipping
Repairs after 30 daysFrom ₩10,000 · ₩10,000 round-trip shipping
Cleaning and stone checkComplimentary · ₩10,000 round-trip shipping
PolishingFrom ₩10,000 · ₩10,000 round-trip shipping

Free repair within 30 days

Tightening prongs, checking stone settings, rejoining a broken chain, and straightening a clasp or post: the work that brings a piece back to how it first arrived, with a light polish where it needs one. It covers one repair per piece. We confirm your purchase from your order number or Certificate of Authenticity, and count the 30 days from the delivery date shown in tracking.

Always quoted, whatever the date

· Work that adds gold, such as lengthening a chain or sizing a ring up
· Work that changes a piece from how it was made, such as a new size or length, or engraving
· Replacing a stone that has come out or been lost, or a missing part such as an earring back
· Pieces repaired or altered by another jeweler

We look at the piece first and send you a quote, and begin only once you agree. If a design can't be resized or lengthened, we tell you before anything starts. After resizing or rejoining, the seam may look slightly different in texture.

Polishing

Polishing takes a very thin layer off the surface of the gold, so a piece loses a little gold each time. We always try cleaning first and suggest polishing only when cleaning isn't enough. We don't recommend it for textured surfaces such as milgrain or hammered finishes, as the pattern can soften.

How to send a piece

1. Send your order number or a photo of your Certificate of Authenticity, with a few photos of the piece, through our KakaoTalk channel (repair request) or to contact@naomiseoul.com.
2. Within 2 business days, we'll tell you whether it can be repaired and what it's likely to cost, and book a Korea Post pickup for you.
3. Place the piece in its original jewelry case or a small rigid box, so it can't be crushed or bent. An envelope or plastic bag on its own can let it break in transit.
4. We repair it within 7 to 14 business days of receiving it and send it back by Korea Post parcel. Paid repairs and cleaning carry ₩10,000 round-trip shipping. The repair cost depends on the condition of the piece, so we confirm it once we've seen it.

If you don't accept the quote, or we haven't heard from you 14 days after sending it, we return the piece unrepaired and charge the ₩10,000 round-trip shipping. Lost or stolen pieces can't be repaired. Fine scratches and changes in shine from everyday wear are handled with cleaning or polishing.

Still need help?

Write to us or send a message in the chat, and we'll reply by email within one business day.

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